Read 1 Bed Bug Report for Ramada BWI Airport-Arundel Mills …


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I spent the night at the Ramada (BWI Airport Arundel Mills) and I found 4 Bedbugs in the room the next morning. I brought the bed bugs down to the front desk in a zip-lock bag to show the staff. They accompanied me to the room where we found a 5th bed bug. Each of the 5 bed bugs were at a different stage in their growth, one was very tiny, one was fully matured etc. The front desk refused to acknowledge that I had found the bugs in my room, despite the fact that the last one had been found by the cleaning staff and myself. The front desk staff immediately checked me out of my room without my consent and began to have the maintenance/cleaning staff strip the beds and treat the room for bed bugs. At the same time however, they denied the existence of the bugs, and charged me $143.66 for the room, even though I had been given the room the night before at a rate of $93.66. The extra charges were not explained to me or authorized my me. The front desk manager told me to leave the hotel and threatened to have me escorted off the premises.

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