Bed bugs. – Review of Buchan Hotel, Vancouver, British …

Thank you for your review. I would like to make a few comments though. As you may have heard bedbugs have become a very common problem in hotels around North America. In response to this the Buchan Hotel has a very strict procedure we follow regarding bed bugs. First, our housekeeping staff have been trained to identify signs of bedbugs. If there is any indication in a room we immediately take that room out of service and a certified commercial pest control company inspects not only that room, but any rooms adjacent. If confirmed, the room is treated, and then kept out of service until a follow up inspection can be made. Once we have received an "all clear" from our pest control company (Orkin) or we have acted upon any recommendations the inspector might make, we will not rent that room.

Additionally, we have monitoring traps in literally hundreds of locations around the hotel. we have invested in mattress and boxspring covers recommended by professionals to prevent bedbugs.

This is the first report of bedbugs we have had at The Buchan Hotel this year, and all of our inspection reports are available for anyone to see upon request.

I am sorry you have had this experience, but I can assure you it was an isolated case and that The Buchan Hotel takes all measures regardless of cost to prevent this from happening.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Bed bugs. - Review of Buchan Hotel, Vancouver, British ...