Bed Bugs – Review of BEST WESTERN Invermere Inn, Invermere …

Immedietly following a stay at the Best Western Invermere Inn myself and several co-workers all suffered extensive bites allover our bodies. I have been incredibly dissatisfied with the service I have received from both the hotel directely and Best Western International when informing them off the issue.

After bringing the concern to the attention of the hotel staff, the hotel manager did not return my call until several weeks later and after I had escalated the matter with Best Western International directly. At this time I was informed that hotel cleaners has inspected the room and found no traces of bed bugs, however, I later found out that they can be incredibly hard to detect and that its company policy to employ a professional pest control company who are highly trained and experienced in detection (K9 detection is now the industry standard also) in response to any claims.

Whilst preparing for a subsequent business trip I inspected my luggage which had been in quarantine since my stay and to my horror I found several dead bed bugs. This together with similar reports from work colleauges who stayed in the same or adjcent rooms at the same time has conformed to me that there is without doubt an issue at the hotel. Both the hotel manager and Best Western International have completley denied this despite knowing that a professional inspection has not been carried out. In addition to this the hotel manager came across as condescending and highly unsympathetic to my concerns. I have contacted the hotel manager and Best Western International to request that they cover the costs of replacing or fumigating my luggage and having an independant inspection of my own home to provide peace of mind that I have not brought bed bugs back into my own home as a direct result of my stay at the hotel. Both parties have offered little sympathy, and no guidance or monetary compensation; the hotel manager has to this day not returned my last telephone call from several weeks ago.

Due to the legal implications of such a serious pest issue I'm starting to wonder if it's company policy to deny that there is ever a problem (even if there is) and to leave affected guests "stranded" so as not to further implicate themselves?

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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