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I stayed at the Homewood Suites from 11/17-11/20 and after the first night I woke up and found a live bed bug under my pillow. I removed all the sheets and pilllowcases and didn't find any additional bed bugs. However, later that day the hotel hired a company to search the room and they found 6 additional live bed bugs!
The hotel moved me to another room and I requested they check my second room, which they did and didn't find live bugs (not sure about dead ones). I asked them to clean/fumigate my second room with my contents in it so for the third night I had to move to a third room and could only bring the clothes I was wearing. A total inconvenience since it was in the 20's outside so I didn't leave the hotel room all afternoon/evening.
On the last morning in my third room I was surprised to wake up with a full priced bill under the door! When I asked to speak to the GM, Marianne Alberti, she was unavailable so I spoke to the assistant GM. He said that I shouldn't have any recompense because they accommodated me by staying in three rooms in three days (one with bed bugs).
My impression was that this happens often because I'm a Hilton Honors Diamond VIP and I didn't even get as much as an apology from the GM - I still have never spoken to or heard from her! I thought 200,000 Hilton Honors points would be appropriate, which is equal to three free nights stay in a Hilton property. They laughed and said that was not possible and they would not do that. Without approval from me they ended up putting 70,000 points in my account - enough for one night's stay in a Hilton Hotel.
Obviously I would never stay here again. I don't think they should treat anyone the way I was treated, much less a Diamond VIP member who almost exclusively stays at Hilton properties. I have lost any allegiance I had to Hilton.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See original here:
***Live Bed Bugs in my hotel room*** - Review of Homewood ...
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