Bed Bug Report for Holiday Inn Washington Capitol, Washington, DC


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This is unfortunate, as I had to hear directly from the General Manager (Sheri A. Swain) the very next morning after this incident how the Holiday Inn Capitol cannot and does not pre-treat for bed bugs. The general manager went into elaborate detail as to how and why exterminating/treating for bed bugs in advance can be irritating to guest and how they simple just cant do it. Now according to the Assistant Manager Bed bugs are not a regular occurrence at our hotel because of our aggress

ive pest control program.

I also had to painfully sit and hear from the General Manager, Sheri A. Swain how common bed bugs are now-a-days in our everyday life. The Assistant Manager states we use them (their regular professional pest control company) for any incidents that involve any kind of report of bugs continuing on to say we immediately call the outside extermination company for treatment and we do not sell the room until it is pest free. At one point, accumulating up to 200,000 Priority Club Points, I travel five days out of the week from Maryland to Miami and have my routine of sanitizing and bed-checks every time I check into a room. This is the first time I have found any infestation of Bed Bugs as I did at the Holiday Inn Washington Capital. So evidently Ms. Swain and Ms. Holder, guest reports and Bed Bug infestations ARE common at the Holiday Inn Washington Capital.

I would imagine as any reputable Hotel you would have mattress covers, mattresses, pillows and linens on your Guest Room Cleaning Checklist and this would have been caught before a guest as myself checked into the room. If these line items are on your Guest Room Cleaning Checklist, then it comes down to a lack of associate training and management.

The management team at Holiday Inn Washington Capital can attempt to minimize the situation but the bottom line is they lost a customer and potentially others over this common incident.

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Bed Bug Report for Holiday Inn Washington Capitol, Washington, DC

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