Dear Bed Bug: We recognize that this issue is a potential problem every day, and do take it very serious. We as consumers have to remember that a Hotel itself does not have bedbugs; it unfortunately is brought to the hotel by a guest, either through their luggage or cloths. The bigger concern as travellers is how the hotel you are staying in handles this issue should it arise. Our Hotel procedure is to immediately place a room suspected of a problem out of service. The rooms immediately beside and across the hall from the suspect room are also placed out of service. Professionals are called in to evaluate the rooms and confirm or deny the presence. In a case of negative to the problem, further precaution is taken by the suspected room remaining out of service for additional days and then is it reassessed. In a positive case a room will be treated chemically and also baked at 140 degrees to eradicate the issue completely. Unfortunately every small bug or beetle these days is a Bedbug in the eyes of a guest. Regardless whenever there is a suspected case of the bug we do the most responsible thing we can do for the comfort and safety of our guests. Anyone who reads the news today can hardly go a week without hearing a story of the rising issue of bed bugs. This is a problem that is addressing everyone in every industry, from apartments to movie theatres, airlines to hotels.
In addition we would like to comment this was not a confirmed case.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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