Residence 
Location 
Anonymous on 10/16/2014
My family and I recently stayed at the Wilderness Resort for a weekend vacation. I almost always inspect a hotel for bedbugs, however for this trip we didn't arrive until very late Friday evening. My niece was already sleeping in the room and our infant was ready for bed when we arrived, so we quickly got settled and went to bed. I woke up Saturday morning with two bites on my neck, which I assumed to be either spider or mosquito bites. We didn't think too much of it and went about our day.
Sunday morning I woke up with several more clusters of bites on my arm and neck. After doing research on the pattern and type of bites, we discovered they were identical to that of bedbugs.
I called first thing Monday morning to discuss the bedbug situation. The woman I spoke with stated that she would speak to housekeeping and would call me back. After waiting 24 hours with not hearing back, I decided to send an email and include pictures of my arm and neck. After about 6 hours from sending the email, I received a phone call from Josh Jones, manager at the Wilderness. He did report that there was some spotting found and one dead bug, that there was most likely a minor infestation in the room. He stated that the room had been taken out of order and was going to be heat treated and exterminated. He apologized and stated the cost of our room would be refunded to us. He also asked if there was anything additional they could do to help us out.
Kudos to the manager for admitting they had found evidence of bedbugs and for the positive customer service. Unfortunately, I just don't think I can stay here again after being through this. Even though they are following correct protocol to treat the bedbugs, I'm completely grossed out by the thought of bedbugs, especially after being bitten several times and dealing with the after effects of the bedbug bites. I'm just praying that my infant daughter doesn't have bites emerge in the next couple days or that we somehow brought any creatures back home (we made sure to launder every item we had with us, including luggage).
If you go to the Wilderness, the waterpark area was great...please though, make sure to thoroughly inspect the room prior to unpacking and sleeping in the beds.
Bitten on 01/20/2014
Stayed there January 11, 2014. Didn't even think about bedbugs for the amount we paid to stay there. First bites didn't show up for a few days, then more. Met two out of town friends there and they both had bites show up later as well, so we are sure that we all got them from the Glacier Canyon lodge at the Wildnerness - we stayed on the third floor.
Anonymous on 01/15/2014
July 18-21, 2013. We stayed in a two-bedroom condo on the fourth floor of Glacier Canyon Lodge. While we did not see bedbugs when we were there, we subsequently had an infestation in our home. While we are not 100 percent sure that they came from this hotel, it is our best guess.
See original here:
Bed Bug Report for Wilderness Hotel & Golf Resort ...
