Bed bugs are small, brownish insects about the size of an apple    seed. They typically come out at night to bite. Anyone anywhere    can get bed bugs.  
    Bed bugs can be brought into a home on used furniture and used    clothing. They can also be brought home in your suitcase after    travelling.  
    Bed bugs can be identified and controlled using a licensed pest    control company. There are things you can do to control bed    bugs such as thorough vacuuming, steam cleaning, drying clothes    at high temperatures, reducing clutter and sealing cracks and    crevices.  
    There are no known diseases spread by bed bugs.  
    We invite you to visit the website, http://www.bedbuginfo.ca, which was    specifically designed to help answer questions and to provide    you with valuable information on bed bugs.    If you have bed bugs you can stop bites by making your bed an    island.  
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    Public Health Inspectors and Public Health Nurses are available    to provide information and to answer questions. Please Note:    Public Health Inspectors/Nurses will not visit for the purpose    of identifying bed bugs. For more information on bed bugs, call    the Ottawa Public Health Information Line at 613-580-6744.  
    If a tenant has a problem with bed bugs, they should notify    their landlord, superintendant or property manager so they can    take action to try and control the bed bugs. It is the    landlords responsibility to maintain the rental unit so that    it is fit for habitation. It is the tenants responsibility to    cooperate with the landlord to help manage the bed bug problem.  
    For additional assistance, the tenant/landlord should call 311    and ask for Bylaw Property Standards  
    There may also be help available for vulnerable clients dealing    with bed bugs. Ontario Disability Support Program (ODSP) and    Ontario Works (OW) tenants should contact their worker to    determine if support is available. Old Age Security (OAS)    tenants should contact Essential Health and Social Supports    (EHSS) to determine if support is available.  
See the article here:
Bed bugs | City of Ottawa