Bed Bug Report for The Waldorf Astoria, New York, NY

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GRW720 on 09/03/2013

Stayed at the Waldorf in June 2013.

No question the hotel is trading on its name and reputation. Its customer service is non-existent, even for Gold level members.

Their pretended concern (if you post a negative report on Trip Advisor - as I did - someone called Megan Hennessy "Public Relations Manager" will respond, but when you phone the hotel they don't know who she is and if you leave a voicemail nobody responds.

So I am not surprised that one reader writes about awful service.

That is consistent with my experience.

And doormen with hands held out for tips even when they aren't being asked to do something (and lots of eye-rolling and snide remarks when they don't get given money for nothing) - yes, that was my experience too.

But I will say that I did not experience a problem with bedbugs.

Waldorf Sufferer 2012 on 08/05/2013

In 2012 I stayed at the Waldorf for about 6 months my colleague suffered with bed bugs and the management did not move him immediately he suffered with smells from the kitchen in the end he was moved after so much aggravation. At one point we were summoned to the gm for the way we conducted our complaints. The unfortunate thing for us was that there were a few idiots who were the co-ordinators of our visit. I would never ever recommend this hotel not even to an enemy. It's an awful place C

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Bed Bug Report for The Waldorf Astoria, New York, NY

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