We left NYC with a souvenir…. BED BUGS !!!!!! – Review …
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We brought our daughter and 5 of her friends for her sweet 16th birthday, the hotel was ok, old TV's, window air conditioners and not so pretty views, but we were mostly out and about, our stay was only 1 night, but long enough to bring home some very unwanted critters! I have only heard of bed bugs, but now we have a first hand experience, it took 2 weeks for us to realize we had a problem, by then our home was infested !! this is gross and very costly to get rid of !! We will never return to this hotel !!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison R. When you called initially to report that you had bed bugs when returning from your trip, we immediately called our exterminating company to inspect the rooms that you stayed in. The exterminating company did a thorough inspection of the rooms that you stayed in and found no sign of bed begs. Even after discussing this in great detail with the Director of Operations, you continue to insist you got the bed bugs from the hotel and unfairly posted this review. As recently reported by many news sources, bed bugs have been found in many locations including popular retail chains, movie theaters, public transportation vehicles, restaurants and schools. Im not certain where you picked up the bed bugs, but based on the results of the inspection that was performed, I am certain it was not at the Belvedere. We have a very aggressive treatment program in place. When there is any report of bugs or insects in the hotel we immediately call for an inspection of the area, and if there are any signs of any bug, insect or pest, we immediately have the area exterminated. We also have regular maintenance treatments performed by our outside extermination company. There is a higher than usual incident of bed bug infestations in New York City, and no hotel is exempt. I am confident that our aggressive extermination program addresses this issue so that our guests are ensured a safe and comfortable stay free of any bug infestations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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We left NYC with a souvenir.... BED BUGS !!!!!! - Review ...
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